Returns are accepted if returned within 7 days of receipt in exchange for items that was sent wrongly. Only clothes that are unworn, unaltered, unwashed and in sellable condition with returns label still attached can be returned.
- Beauty products, stationery, intimates, swimwear, accessories, including headbands and headscarves are non-returnable.
- Perishable goods (like food & beverages) are not returnable.
- Items that are damaged, marked or altered will not be accepted.
Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For returns and exchanges, customers are advised to notify us first at firstname.lastname@example.org by quoting the order number and product details. Shipping costs are borne by us but we are not liable until the item reaches our office.