We want you to have a good experience with us so if a faulty item is sent to you, we apologise, please let us know immediately by:
1) Providing a photo of your item (the part that is faulty)
2) include a short description along with your order ID
3) send to firstname.lastname@example.org
We will then exchange your item for a new one. If in the event, that your faulty item is out of stock, we will reimburse you a refund for the cost of the item.